Remake & Warranty Policy

At Elephant Dental Studio, we are committed to clinical predictability and high-end craftsmanship. To ensure a transparent partnership and the highest quality of care, we have established the following professional standards.

1. Final Restorations (Zirconia, e.max, PFM, Implant Crowns)

Warranty: 2 years covering material fracture or laboratory fabrication defects.
Scope: Includes all final single units and superstructures for implant cases.
Cementation & Acceptance: Final cementation (or screw-retained delivery) constitutes clinical acceptance of shade, fit, and design. Any subsequent aesthetic changes are subject to a 50% shared-responsibility fee.
New Records: If a remake requires a new scan or impression, it is classified as a 50% shared-responsibility remake.
Lifecycle: After 24 months, restorations are considered to have completed their initial clinical cycle. Any replacement thereafter is treated as a new case (100%).

2. Implant Restorations

Warranty: 2 years (laboratory-related structural defects only).
Shared Responsibility (50%): Applies to remakes resulting from incorrect implant identification on the original prescription or minor component mismatches.
Exclusions: Warranty does not cover implant failure, biological changes, screw loosening, or issues arising from non-standard torque protocols.

3. All-on-X Restorations (Composite & PMMA)

Warranty: 1 year limited structural warranty.
Functional Management: Chipping or wear related to heavy functional load or parafunction is managed via a shared-risk model.
Protocol: We provide an initial courtesy repair/remake. Should the failure recur, we will initiate a strategic consultation to discuss design or material upgrades (e.g., transitioning to Zirconia) to protect the patient's long-term outcome.

4. Resin-Bonded Restorations (Maryland Bridges)

Warranty: 1 year covering material fracture only.
Debonding: Due to clinical variables, debonding is not covered. Remakes due to debonding are provided at a 50% courtesy fee.

5. Provisional Restorations (PMMA)

Intended Use: PMMA is a temporary material. Warranty covers fracture within 30 days.
Backup Strategy: A duplicate backup may be ordered with the original case for a 50% fee.
Remake: Remakes requested after the 30-day window are subject to a standard remake fee.